Jira Service Management Help Desk - Atlassian
The right help desk software makes it simple for agents to organize, prioritize, and resolve requests so nothing falls through the cracks. Built and extended from Jira, the engine for agile work practices for thousands of customers, Jira Service Management enables organizations to adopt new, modern practices that fit their needs and deliver ...
Jira Service Desk | IT Service Desk & ITSM Software - Atlassian
Bring together requests from email, chat tools, your service desk, and other channels. Configure queues to track, triage, and assign incoming requests. Group similar tickets and make it easy to categorize service requests, incidents, problems, and changes.
Revolutionize IT Support with Jira Service Management - Atlassian
Spin up a service desk with ease; Manage all your requests in one place; Automate support interactions with AI
Jira Service Management - Atlassian Community
Oct 1, 2024 · Jira Service Management (JSM) by Atlassian is a robust platform designed to streamline service management for IT and business teams. Originally known as Jira Service Desk, the platform was reintroduced on March 30, 2023, with …
What is Jira Service Management? - Atlassian Support
With Jira Service Management, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, via help centers, and an embeddable widget.
How to Build a Successful Service Desk with Jira
Jan 5, 2022 · A service desk or help desk is a virtual space where your customers can go to get support. This is typically done by setting up a simple and specific portal for the end-users, i.e., customers, to access without getting lost or confused.
Best Practices for Jira Service Management - Atlassian Community
Dec 20, 2023 · With Atlassian's Jira Service Management (JSM), you have a comprehensive solution for all the needs of your service teams, whether in IT Service Management (ITSM) or Enterprise Service Management (ESM). To unlock the full potential of JSM, applying efficient best practices is crucial.
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Getting started with Jira Service Management | Jira Service Management ...
Learn about Jira Service Management's different user types and roles, get a brief introduction to how your customers raise requests, and learn what those requests look like for agents. When you're ready, pick a tutorial and learn how to make your service desk work better for your team and your customers.
A brief overview of Jira Service Management | Atlassian
Jira Service Management is designed to help you unlock high-velocity teams by 1) empowering every team to deliver great service fast, 2) bringing visibility to work, and 3) accelerating the flow of work between development, IT, and business teams.