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  1. If your MCOT heart monitor is not working, try the following steps12:
    1. Restart the monitor.
    2. Make sure the sensor and monitor are within 20 inches of each other.
    3. Change the sensor battery.
    4. If the issue persists, contact Customer Service.
    5. If you are in an area with no or limited cellular coverage, move to an area with cellular coverage.
    Learn more:
    Restart the Monitor. If this does not resolve the issue, do one of the following: Make sure sensor and Monitor are within 20 inches of each other. Select “OK” to continue. Change the sensor battery. If not provided here, call Customer Service at 1-800-517-6330
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    To resolve the issue, keep the monitor within a range of 5 feet. If the issue persists more than 15 minutes, contact Customer Service at 1.866.426.4401. 9. If you are in an area with no or limited cellular coverage you may receive a message. To resolve the issue, move to an area with cellular coverage.
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