What Is an SLA (service level agreement)? | IBM
May 30, 2024 · A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected. An SLA also describes how performance will be measured and approved, and what happens if performance levels are not met.
Service-level agreement - Wikipedia
A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships).
What is SLA? - Service Level Agreement Explained - AWS
A service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the customer. It outlines metrics such as uptime, delivery time, response time, and resolution time.
Service Level Agreement (SLA) Examples and Template
Mar 15, 2024 · Most service providers understand the need for service level agreements (SLAs) with their partners and customers. But creating one might feel daunting because you don’t know where to start or what to include. In this article, we share some SLA examples and templates to help you create SLAs.
What is a Service Level Agreement (SLA)? - ServiceNow
A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered. Success in business depends heavily on an organization’s ability to understand and meet customer expectations.
What is a service-level agreement (SLA)? Definition, templates, …
May 17, 2023 · A service-level agreement (SLA) is a contract between a service provider and a client that clearly outlines the expectations and responsibilities of both parties. This agreement sets the standards for the level of service the provider will deliver, detailing specific metrics such as response time, resolution time, and product-specific conditions.
service-level agreement (SLA) - TechTarget
A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. A service-level commitment (SLC) is a …
SLA (Software License or Service Level Agreement) Definition
Jul 24, 2012 · A software license agreement (also called an end user license agreement or EULA) is a contract between the software developer and the user. While boxed software used to come with a hard copy of the SLA, most software license agreements are now distributed digitally.
What is an SLA? Learn best practices and how to write one
Learn more about the process, its importance, and choosing the right software. An SLA (service level agreement) outlines expectations between a service provider and a customer. Learn how to set SLAs, measure performance and more.
Definition of Service-Level Agreement (SLA) - Gartner
A service-level agreement (SLA) sets the expectations between the service provider and the customer and describes the products or services to be delivered, the single point of contact for end-user problems, and the metrics by which the effectiveness of the process is …