High profile vendors are headed towards fully automating the customer service experience. Time to think about what experience ...

The study found video conferencing software from Zoom outperforms key rivals, such as Microsoft Teams and Cisco Webex, in ...

Microsoft is planning to launch a new purpose-built miniature PC for its Windows 365 cloud service next year. Windows 365 ...

ICS.cx and CallCabinet are partnering to deliver top-notch customer experience, operational efficiency, and actionable ...

Alexander Haque, CEO of Clerk Chat, echoed the significance of this partnership: “By teaming up with NUWAVE, Clerk Chat’s business SMS solution delivers a vital communication channel for the Managed ...

Zoom Meetings has arguably become the most well-known video conferencing app over the past few years. But it's just one part ...

The best AI tools and GenAI products of 2024 include Google Vertex, Cisco Webex, SentinelOne Purple AI, Hatz, Red Hat ...

InterVision Systems on AWS AI products, Cisco innovation, generative AI, Amazon Connect contact center and MSP artificial ...

Cisco Systems CSCO reported first-quarter fiscal 2025 non-GAAP earnings of 91 cents per share, which beat the Zacks Consensus ...

Cisco reported solid fiscal Q1 financial results ahead of expectations reported a fourth straight quarter of declining ...

CISA and the FBI have confirmed that Chinese hackers compromised the networks of telecommunications companies to spy on ...