AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

This third wave of AI, known as 'agentic AI,' represents a fundamental shift in how we think about and interact with ...

The entire history of business is filled with examples of integrity lapses that led 'Achilles-type' companies to collapse, such as Enron, Lehman Brothers, WorldCom, Arthur Andersen, and, more recently ...

AI startup Sierra reportedly seeks over $4 billion valuation in funding, which would quadruple the company’s valuation ...

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Human translators could soon be joining the rising list of people who are losing their careers to AI, according to the CEO of start up Unbabel ... Billie to answer customer service queries.

Microsoft CEO Satya Nadella is opening a company conference in Chicago with remarks that could set the stage for where it’s ...

Governance in enterprise technology has always been important. From monitoring outages, to data lineage and identity ...

customized service, while boosting productivity. The new all-in-one CX platform supports omnichannel customer interactions underpinned with AI – including voice, video, chat, and social – allowing ...

a global leader in AI-powered customer service solutions, today announced the launch of Agentic AI, a revolutionary addition to its proven Cognigy.AI platform, designed to redefine enterprise ...