A New Platform Converts Customer Feedback into a Competitive Marketing Edge While companies pour resources into creating ...

Businesses are spearheading the transition to Net Zero, but fleets are demanding consistent policies and processes to meet ...

To maximize holiday sales, joining established external loyalty programs can be a strategic move for retailers.

Don't miss: Starbucks's new CEO is making changes - here's what customers and industry ... "an affirmation of both Scott's leadership capability and our internal succession-planning process." ...

By harmonising the customer value and business value sides of the banking flywheel, banks can create a sustainable path to growth and success. The flywheel effect can drive continuous improvement, ...

Running a startup is practically synonymous with wearing multiple hats, but eventually, you need to call in reinforcements.

An internal launch signals to your people that their opinions matter, and it turns a major brand shift from something that’s happening to them to something that’s happening with and for them. For ...

Both groups have different needs, expectations, and feedback mechanisms, so you need to understand them clearly. Serving internal customers, is just as important as serving external customers.

However, according to the J.D. Power 2024 Banking Mobile App Satisfaction Study, Truist ranked below the study average for overall customer satisfaction in both mobile and online banking.

But it’s clear that both Cramond and Braithwaite have done a proper diagnosis first. They went through the M&S archive. They talked to customers both loyal and ... deriving mostly from spurned ...