It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the organization and what the organization should focus on. The satisfaction of the VOC ...

British Airways has finished at the bottom of the annual Which? airlines survey - coming joint last for long-haul flights - ...

It works with MailChimp to enable targeted information gathering and feedback from existing customer databases. As a survey tool, it works well enough, though it doesn’t have the templates that ...

SAN JOSE, CA / ACCESS Newswire / February 28, 2025 /interface.ai is thrilled to announce its Q1 2025 product release, ...

British Airways named worst long-haul airline in customer satisfaction survey - A customer branded the airline ‘dreadful’ ...

The voice intelligence specialist compiled its Q4 2024 Global Call Threat Report from a January survey of 12,000 global consumers, and a representative sample of calls observed on the Hiya Voice ...

Free-speech battles and pressure from Washington threaten America’s oldest university—and the soul of higher education.

What does it mean to be neurodivergent? The term basically applies to people whose brains work in an atypical fashion. It was coined in the 1990s to counter stigma against people with autism, ADHD ...

Documents and interviews reveal how the now-disgraced political firm targeted potential voters by combining its cache of confidential consumer data with information secretly collected from millions of ...

With so many loyalty programs available, it can be challenging to determine which ones truly add value. That's why Newsweek and Statista are proud to present America's Best Loyalty Programs 2025, ...

As sales growth of battery-electric vehicles (EVs) has slowed amid looming regulatory deadlines in the EU and the U.S., there ...

Accenture earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology ...