An Austin, Texas, police staffing crisis has reached a point that sergeants are now filling in as 911 call takers, ensuring emergencies can be tended to in a timely manner, according to reports ...

Hanging up can delay a call-taker’s ability to answer an emergency call. ... While Aaron stayed on the line with 911, Anna started calling office numbers for nearby police stations.

But for Neusteter and others who have studied the role of 911 call takers and police dispatchers within the American criminal justice system, the Rice killing isn’t a one-off example of a bad ...

A TV news reporter received a call from the suspect in an armed standoff in Livermore Falls and handed his cellphone to police. Sign in or Subscribe See Offers. Sign In: Login.

Moneeka Colston kept her cool — it’s what she does as a 911 call taker — allowing a frightened MBTA rider to escape a really bad day on the subway. Colston calmly helped first-responders ...

Police Commissioner William Bratton ordered all 911 call takers to be retrained on the Staten Island Railway and the borough's geography. (Staten Island Advance file photo/Anthony DePrimo) CITY ...

Station Camp coach Seth Massey reported the hazing incident to the Lexington Police Department on Dec. 22. No charges were filed. Massey told the 911 call-taker that "one branded another one with ...

Maine State Police impersonated a journalist during a deadly standoff with a hostage taker when a TV news reporter received a call from the suspect and handed his cellphone to police.

Moneeka Colston kept her cool — it’s what she does as a 911 call taker — allowing a frightened MBTA rider to escape a really bad day on the subway.