An Austin, Texas, police staffing crisis has reached a point that sergeants are now filling in as 911 call takers, ensuring emergencies can be tended to in a timely manner, according to reports ...

Hanging up can delay a call-taker’s ability to answer an emergency call. ... While Aaron stayed on the line with 911, Anna started calling office numbers for nearby police stations.

When people call 911, Ayana said the information typically goes from a call taker to a dispatcher to an officer. Ayana said that process could take between a minute and a half to six minutes ...

A push to recruit more 911 call takers and dispatchers for the Kansas City, Missouri, Police Department brought recruiters to Metropolitan Community College Penn Valley on Wednesday morning.There ...

Just needed to verify the address,” the call taker responded.“Oh, ... sister station KMBC has been documenting ongoing problems with delays answering 911 calls at KCPD’s Communications Center.

On Thanksgiving night, Officer Quentin Brown was training a rookie inside his Brookhaven police patrol car at a shopping plaza when the voice of a 911 call taker emerged from the speakers asking ...

KANSAS CITY, Mo. — The Kansas City Police Department is desperately in need of dispatchers and 911 call takers. While both take emergency and non-emergency calls, only dispatchers communicate ...

During the event, Mayor Bowser sat at a 911 call-taker’s station to see some of the calls coming in during the day. “They take about 3,000 911 calls every day, and about 3,100 311 calls every ...

Next month, 911 call takers in the Kansas City Police Department will get a pay raise. The pay increase, up to $25 an hour, will go into effect May 1. Coupled with a $2,500 hiring bonus, the pay ...

The call taker said she does not want to be judged before more facts come out at her hearing. ... Amherst's Station Twelve remains a 'ghost town.' Owner vows this will change in 2026; ...