Many of the calls going to D.C.’s emergency call takers aren’t emergencies at all — hundreds of thousands of them a year, in fact — so the city launched a public awareness campaign.

Call takers can now hear and see what the 911 caller sees in real-time through a platform called “Prepared.” “This new technology that we’re equipping our emergency call takers and ...

A push to recruit more 911 call takers and dispatchers for the Kansas City, Missouri, Police Department brought recruiters to ...