Data analytics is helping retailers understand their customers more deeply, act in real time and create shopping experiences ...

It's a delicate balance using customer data to create memorable experiences without jeopardizing the relationship you’ve ...

Now more than ever, grocers must fight for every marginal gain in market share they can capture. By weaving sustainability ...

The rapid pace of technological change, evolving regulations, and shifting customer expectations require CIAM systems that can adapt and evolve over time. The organizations that build sustainable ...

and purchase history. This is more than enough data to create personalized, convincing phishing emails and get Dior customers to share their passwords, or make unwanted purchases. This also seems ...

At such a critical moment in US history ... customers “where necessary”. “The House of Dior recently discovered that an unauthorised external party accessed some of the customer data ...

“Consumers often underestimate how damaging ‘harmless’ data like order history or email addresses ... sensitive information – like customer profiles and purchase records – as critical ...

With surveillance pricing, also known as dynamic pricing or individualized pricing, companies use a mix of personal ...

Mastercard's AI-powered fraud detection system uses risk-scoring and behavioral biometrics to help identify suspicious transactions.

This signals a broader shift: Consumers want more than transactions; they want participation, ownership and shared success.

Kroger has secret shopper profiles on millions of its grocery customers. They may be affecting what consumers pay for goods.