Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Oracle secures historic $30B annual cloud contract, potentially tripling infrastructure revenue and reshaping competition with AWS and Microsoft.

While there are questions about a contract that will ultimately add more than $30 billion in revenue annually, Bernstein ...

Oracle signed a cloud services contract worth $30 billion a year which will start hitting its books in fiscal year 2028, ...

The new solutions are part of the broader Oracle Banking Cloud Services portfolio, which includes Oracle Digital Banking Experience, Banking APIs ... supply chain finance operations and reach new ...

Neither company is necessarily known as a cloud company, yet both point to a future where cloud choice widens far beyond the ...

The six-time world champion Formula One team is moving processes to the cloud to increase efficiency and improve the fan ...

Previously relying on manual and spreadsheet-based financial planning, Oracle Red Bull Racing needed a unified view of its ...