The legislation is headed to Gov. Greg Abbott’s (R-TX) desk. While products are currently allowed to have trace amounts of Delta 9 THC, the bill would bar them from having any of the substance.

Jira Service Desk is suitable for businesses of all sizes, from small startups to large enterprises. It also integrates with many third-party apps, such as Salesforce, Slack, and Zendesk.

On the Service Desk side, however, Jira shines, as this solution is inexpensive compared with other leading peers, including ServiceNow, BMC (Remedy), and HP Enterprise.

A prolonged Atlassian outage is impacting users worldwide, with multiple Jira products experiencing degraded performance. According to Atlassian, the degraded performance issues began today, as ...

We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues ...

Orica has emerged as an early adopter of generative AI in ServiceNow to deflect IT service desk inquiries to chatbots and self-service, one of 35 potential use cases in IT operations.

Help desk tools like Jira Service Management let you set ticket priority levels. Different colors denote different priorities, so support staff can easily identify the urgent ones to work on.

To find the best help desk software, we considered ease of use, affordability and features such as ticket management, knowledge base management and more.

Asana and Jira are two popular project management tools that support agile management. Although both tools prove to be quite comprehensive, Asana is a flexible and user-friendly tool that appeals ...

So on top of incident management, it also facilitates problem management, IT change management and management of new service requests. Basically, a Service Desk can still be used as a Help desk but ...