Enter ITIL® 4, the latest evolution of the IT Infrastructure Library, and a powerful response to these changing demands.

Scammers are hijacking the search results of people needing 24/7 support from Apple, Bank of America, Facebook, HP, Microsoft, Netflix, and PayPal in an attempt to trick victims into handing over ...

Trigger JIRA issue creation from Splunk core alerts and Enterprise Security correlation searches Dynamic retrieval per JIRA project for types of issues and priority Dynamic assignment of priority ...

AI: Assisting, Automating, and Accelerating Help Desk Operations AI is no longer a luxury — it’s a necessity. Companies that don’t integrate AI will struggle to compete in the evolving ...