An Internal Revenue Service Advisory Council report delivered eight recommendations to the agency on its AI-enabled customer ...

AI-Agents-Market The AI Agents Market is poised for rapid growth, driven by the increasing need for personalized and efficient customer interactions across sectors AUSTIN, TX, UNITED STATES, November ...

Stories of the Call Center welcomes Colleen Beers, a seasoned CX leader with over 20 years of experience in the contact center industry. People want to feel part of it. They want to help drive the ...

It is important to evolve from relying solely on NPS results. While it is a valuable tool, it is better to take a more ...

Only 6% of retailers reported no significant barriers to becoming an integrated omnichannel company with internal technology ... it’s essential for meeting customer expectations and staying ...

And nearly 70 percent of customers prefer independent service shops over dealer servicing because of issues like overcharging and delays. Car buying is one of the most loathed financial ...

A series of photos taken from the scene of a major fire at the Loddon industrial estate have been shared by the crews that tackled the blaze. The pictures from Norfolk Fire and Rescue Service ...

The pictures from Norfolk Fire and Rescue Service included aerial view shots of the flames emerging from the roof of a derelict commercial building in Little Money Road in the early hours of Sunday.

For close to three weeks, customers of Zenith Bank and Guaranty Trust Bank (GTBank) have endured ongoing service disruptions making smooth financial transactions of the banks’ platforms almost ...

That’s the takeaway from Senate Opportunity Fund internal polling swing states Nevada ... Jacky Rosen. AFP via Getty Images Brown is +85 with conservatives, and +8 with men, suggesting that ...