The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

The Rhode Island Public Transit Authority (RIPTA) will implement winter service changes effective Saturday, January 18, 2025.

SEAMLESS AI Call Centre Solutions features three distinct software products supported by massive data analysis capabilities, enabling financial enterprises to offer their users an unparalleled service ...

CURRENC Group (CURR) announced the launch of its SEAMLESS AI Call Centre Solutions, a suite of AI-powered tools designed to reduce costs, ...

Famed as the ‘Little Italy’ of San Francisco, USA, North Beach is a lively destination offering multiple gastronomic, ...

From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

The Salvation Army in Bell County is helping those experiencing homelessness and providing a warm, safe place to get out of ...

In 2024, CallTek's Call Center was recognized for its contributions to the hospitality technology industry by Hospitality Upgrade, a leading media company specializing in hospitality technology ...

reschedule or cancel their appointments without needing to call in. This self-service approach not only empowers customers ...