Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is ...

The prosecution rested its case Tuesday afternoon after calling more than a dozen witnesses to testify. The judge then asked Ibarra if he wanted to testify and he said no.

With the shopping season underway and Black Friday sales on the horizon, a lot of people will be needing to call customer service for help. If you've been shopping Best Buy Black Friday deals and need ...

Google Chat finally gets voice messages for all users, but it is too little, too late in the world of chat apps ...

India's G20 Sherpa Amitabh Kant's post didn't go down well as many users pointed out that the senior bureaucrat is "not ...

Once a Workspace exclusive, Google is now making Chat's voice message support (including transcripts) available to everyone.

Chat jobs are some of the most sought-after non-phone work at home positions. It seems there are almost as many people w ...

After launching for Workspace earlier this year, Google Chat voice messages are now available for personal Gmail ...

French AI startup Mistral just rolled out a half-dozen new features and a model update (and an entirely new model) in its bid to compete with OpenAI.

The Roborock Qrevo Curv is capable of making video calls, which is great for checking in on pets. Here's how to activate the ...

NATO ally Poland has said "telephone diplomacy cannot replace real support" for Ukraine as German Chancellor Olaf Scholz defended his first call with Russian President Vladimir Putin in roughly two ...

As a tech writer, is it weird I'm not using WhatsApp? Find out why I'm not on board and what I use to stay in contact instead.