Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is ...

Microsoft is making waves at Ignite 2024 with news around GenAI, AI, Azure, copilots, agents, Teams, PowerPoint, Excel.

From enhancing customer experience to accelerating research and development, organizations across industries share stories of AI successes CHICAGO — Nov. 19, 2024 — Some of the world’s largest and ...

Google’s AI chatbot Gemini gave a threatening response to a Michigan college student, telling him to “please die.” The artificial intelligence program and the student, Vidhay Reddy, were engaging ...

OpenAI is expanding ChatGPT's Advanced Voice Mode feature to the web, letting users talk to the AI chatbot right from their ...

With the shopping season underway and Black Friday sales on the horizon, a lot of people will be needing to call customer service for help. If you've been shopping Best Buy Black Friday deals and need ...

Trump Defies the #MeToo Movement With Cabinet Picks Facing Accusations Donald Trump, who was found liable for sexual abuse last year, appears determined to force a fight over the role of such ...