Businesses that prioritize people—employees, customers and communities—over short-term profits are better positioned to ...

Customer experience excellence starts with the right team. Growth-focused leaders understand that employees who feel valued ...

Employee detachment can act as “a ceiling” for customer satisfaction growth, according to Gallup’s Andy Kemp. “It’s an area ...

The Management Top 250 ranking compares companies using the late management guru Peter Drucker’s principles. Companies are ...

AI is reshaping workplaces, particularly in retail. Researchers explored how AI service quality impacts retail employees' innovation, job fit, and satisfaction. Findings show when employees perceive ...

After observing the project presentations prepared by the new employees, Chairman Chung expressed high satisfaction and delivered a message about the attitude required to satisfy "top customers." ...

Delta long has maintained that part of its competitive advantage hinges on employee satisfaction, which pays dividends in high customer service metrics — and therefore customers’ willingness ...

It said making durable and repairable devices fostered customer satisfaction and loyalty ... expanded digital access and created new economic job opportunities. The report said the potential ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...