A Lloyds Bank client aired concerns over if an online bank form was real due to some basic errors. Having noticed the issues, ...

To get there, though, companies need to have confidence that the data housed in their CRM systems and shared between departments is being accurately and efficiently entered and used to communicate ...

The breach, which occurred earlier in November, did not directly impact customer operations, but a threat actor stole data meant for customers.

Creating a consistent customer experience across multiple locations or channels is crucial for business success. To shed ...

New research from Five9 highlights the delicate balance companies must strike between automated solutions and human ...

For more than 20 years I worked in a variety of high-tech companies delivering solutions across a range of industries.

Expected long hold times, abandoned calls and poor experiences plague the outdated processes of customer service SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX ...