Discover how AI transforms customer experiences in 2024. Learn about AI-driven platforms like Thematic and their impact on ...

An AI-based automated response system exclusively for hotels- CRM (Customer Relationship Management): Up & cross-selling and ...

Voice phising, or 'vishing' attacks, has been on the rise ever since the advent of AI-driven chatbots. Here's how you can ...

Jon Shaw, Commercial Operations Director at Vodafone UK, explores why Artificial intelligence (AI) isn’t about replacing jobs ...

The coming integration could help Amazon's Q reach more business users.

One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.

The City of Lewisville launched "Ask MYLV," an AI customer service bot, designed to help residents easily inquire about city ...

The entire history of business is filled with examples of integrity lapses that led 'Achilles-type' companies to collapse, such as Enron, Lehman Brothers, WorldCom, Arthur Andersen, and, more recently ...

One of the most significant innovations in this area is the rise of customer service chatbots. These AI-driven tools are ...

Microsoft CEO Satya Nadella is opening a company conference in Chicago with remarks that could set the stage for where it’s ...

As companies rush to join the AI revolution sweeping across the business world, they have big choices to make.

If 2022 was the birth of AI chatbots as we know it, thanks to OpenAI’s ChatGPT, then by all indications 2025 will see a lot ...