From Talk To Triumph: It’s Time To Reimagine Customer Conversations
In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...
Supply Chain Management Review2d
How CSCOs can drive growth by supporting customer experience
Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...
MyJoyOnline14d
KPMG Customer Experience Survey: 73% Ghanaians frequently use mobile money; ATM usage falls
Mobile money is the most frequently used digital platform in 2024, the 2024 West Africa Banking Industry Customer Experience Survey has revealed. This represented a 7-percentage point increase ...
MyJoyOnline16d
KPMG Customer Experience Survey: 38% of retail consumers feel finances worsened in 2024
Thirty eight percent of Ghanaian retail consumers feel their finances have worsened in the last one year. According to the 2024 West Africa Banking Industry Customer Experience Survey by KPMG, the ...
USA Today26d
Patrick Mahomes used 1 GIF to call out the haters after Chiefs win
Months later, here he is, back in the Super Bowl AGAIN. And he had a message using one GIF for all the haters out there who bet against him or made fun of him or whatever. After jokingly ...