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Social work interns help hundreds of Sacramento Public Library patrons solve problems with socioeconomic hardships.

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In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.

A Pueblo AT&T call center that opened in 2006 and employed nearly 500 people at its peak is set to close in June. Here's what we know.

And Cabalona said it’s not just call centers that will lose out if human interaction goes. She said it’ll also be bad for customers. “I don’t think AI is empathetic.

They can work from home one to two days each week. Some of the benefits include medical, dental and vision coverage, tuition reimbursement, paid time off, employee discounts and 401 (k) plans.

Call center shut-downs, driven by Covid four years ago, added a new wrinkle to the struggle for workplace improvements when customer calls were re-directed to service reps working from home.