Alliant Energy announced all Iowa-based call staff employees will now be working with InnoSource, as part of a new ...

Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...

The employees transitioning will continue working remotely, with “same pay and comparable benefits.” utility says ...

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout.

I've had a lot of people ask me recently about phone jobs from home where it's possible to work night shift. This is a b ...

Call centers ... with call-center centralization isn’t the result of call center centralization. It’s the processes the follow the centralization that need additional work.

WORKERS around the world fear they may be displaced by artificial intelligence (AI). — REUTERS/DADO RUVIC/ILLUSTRATION MANILA — Mylene Cabalona has been taking calls for foreign companies from the ...

Mental health hubs in areas of disadvantage are needed to protect vulnerable children from criminal exploitation, experts say ...

Governor-elect Mike Braun, one of Indiana’s two Republican senators, has announced his intent to appoint Jennifer-Ruth Green as Indiana’s Secretary of Public Safety, according to a release.

They prefer to hire candidates who already have at least a couple of years of contact center experience. CVS Health is a ...

The December holidays are supposed to be a time of joyful celebration, but the season can be especially grueling for the millions of people who work in retail stores, staff airline counters and field ...