Hospice-care provider Vitas Health Corp. must face a proposed class action alleging it enabled third-party software provider Invoca Inc. to record and analyze calls to its call centers in violation of ...

Assurance solutions are becoming critical to support the growing need for higher-quality, reliable and more consistent ...

From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

Geewananda Gunawardana Ph.D. It is a relief to see that some actions are being taken to safeguard the nation’s medicinal ...

The Berkman Center for Internet & Society was founded in 1997 with a generous gift from Jack N. and Lillian R. Berkman. The Berkman family has continued its steadfast support with periodic ...

Since 1977, Imperial’s Centre for Environmental Policy (CEP) has led in addressing global environmental challenges. With over 50 years of expertise in education and research, CEP develops innovative ...

A simple setting change on your iPhone can significantly improve call quality. To adjust your microphone mode, swipe down from the top right corner to open the Quick Settings panel, tap the microphone ...

Robert Rapier is a chemical engineer who works in the energy industry. Robert has over 20 years of international engineering experience in the chemicals, oil and gas, and renewable energy ...

A “holistic policy approach” is essential to curbing CO2 emissions and climate change, a study has said. Researchers from the University of Edinburgh say the UK Government must adopt a more ...

The officials behind the letter asked the Healey administration to rescind the two-track policy, comparing the respite centers to “barracks” and taking issue with the six-month cap for those ...