The Public Company Accounting Oversight Board voted Thursday to adopt new requirements for auditing firms to report on ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

Improving Star Ratings lies in translating value-based care into terms that resonate with physicians, says Clover Health CEO ...

Survey shows overwhelming interest in AI tools, but lack of in-house technical expertise creates barriers to implementation.

Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot ...

Gathering CX metrics like CSAT provides decision-makers with quantitative and qualitative actionable data at key interaction points. What does CSAT stand for and how can you calculate customer ...

“This excellent operator which builds predominantly starter homes, if you can call $400,000 a starter ... it was the forward-looking metrics that really hurt.” Cramer noted that the company ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

Andrew Lockhart, founder and managing partner of the $20 billion private credit giant Metrics Credit Partners, is the somewhat reluctant new owner of Pacific Hunter, the restaurant group that owns ...

Bearing this in mind, let's now explore the average estimates of specific Wintrust metrics that are commonly ... suggests that 'Fees from covered call and put options' will likely reach $2.00 ...

Feeling overwhelmed by call center metrics can be a huge stressor, but you can help your team member manage it effectively. Feeling overwhelmed by call center metrics can be a huge stressor ...