Broadvoice’s CCaaS platform, GoContact, wins the 2024 Customer Experience Innovation Award for world-class CX across all channels.

Discover how you can leverage different types of call centers to improve customer support and enhance operations.

Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that slow ...

Contact center agents serve as the touchpoint between retail brands and millions of customers grappling with online order ...

Gov. Andy Beshear joined leaders with the Northeast Kentucky Chamber of Commerce and officials with AT&T to celebrate 115 new ...

Achieving complete automation requires the seamless orchestration of three core components: workflows, agents and knowledge.

New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily ...

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout.

From real-time sentiment analysis to revenue generation, AI-powered tools are transforming contact centers by amplifying ...

The employees transitioning will continue working remotely, with “same pay and comparable benefits.” utility says ...

Attorneys general said they receive complaints every day from consumers about “deceptive, confusing, and unfair interactions ...

The agency shifted its original deadline for U.S. Postal Service employees and beneficiaries to enroll in the new health insurance exchange to help provide “ample time” to make selections while ...