Yes, a Multichannel Contact Center CAN Replace a Dozen Apps
Discover how a multichannel contact center works, how to deploy one, its benefits, and when to use one in our in-depth guide.
Slator2d
New Jersey Adopts Toolkit for AI Translation Assistants, Other States Set to Follow
New Jersey developed an AI translation assistant for unemployment claims, has released training materials for other states to ...
Five9 (FIVN) and Microsoft Teams: A Game-Changer for Contact Center Efficiency
We recently compiled a list of the Top 10 AI Stocks on Latest News and Analyst Ratings. In this article, we are going to take ...
Big Talk: How Vapi Plans To Solve Customer Service With Voice AI
Vapi has rasied $20 million of Series A funding as it seeks to commercialise its artificial intelligence-powered voice agent ...
The Gazette3d
Alliant to transition 140 of its call center employees
The employees transitioning will continue working remotely, with “same pay and comparable benefits.” utility says ...
Business Wire3d
ICMI’s State of the Contact Center 2024 Report Finds 55% of Customer Management Professionals Expect Compensation Increases in the Next 12 Months
The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, ...
The Post-Journal4d
MHA Receives Grant For Hiring A Bilingual Peer
The Mental Health Association in Chautauqua County has received a grant that will allow it to hire a bilingual staff person ...
LAist5d
California banned bilingual education for almost 20 years. It still hasn’t recovered
The nation’s most linguistically diverse state has a tortured history with bilingual education in public schools. The ...
Governing5d
The Lasting Effects of a Ban on Bilingual Education in California
A 1998 ban on dual-language courses was repealed in 2016, but they still have not fully bounced back or hired enough teachers ...
The Hechinger Report on MSN6d
California finally ended a ban on bilingual education. Now it can’t find enough teachers for these classes
This story was originally published by CalMatters. Sign up for their newsletters. In 1953, Bárbara Flores entered ...
Gallaudet's Bobbi Cordano champions bilingual education and deaf representation
“A Beacon of Hope,” by 1986 Gallaudet graduate David Call, is a nod to the sentiment many in the signing community feel about ...
Wall Street Journal25d
It Isn’t Just Data Centers—AI’s Plumbing Needs an Upgrade
The coming wave of artificial-intelligence usage won’t just strain data centers and power grids—it will also stress the country’s network capabilities. That’s because more people will use ...