The problem isn't the hostess not being able to find a walk-in customer a table, but the customer not taking the time to make ...

After Action 9 sent messages to both companies about the issue, Freedom Forever sent a technician to replace the inverter at ...

It is far better to quarantine the customer and their complaint to a one-on-one session so that you can work to resolve the problem and lessen exposing your company to further embarrassment.

or voicing complaints. Or more accurately, it can become an issue when customers are angry, frustrated or complaining and you don’t know how to deal with the situation positively. If we were ...

Fans of the popular fast food chain are furious over a switch to a classic McDonald's sauce, saying the new ingredient list ...

Complaints to call center workers are about to sound a lot less angry, and they have artificial ... in a bid to reduce the stress faced by customer service workers. The company, one of Japan's ...

Nakatani said, “AI is good at handling complaints and can do so for long hours, but what angry customers want is for a human to apologize to them.” Because it is difficult for AI to completely ...

ATM issues account for just 1%. Customers took to social media to make complaints about the outages. One user on X asked: “Bank of America wheres all my money? An explanation would be nice.” ...