Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call ...

“He’s been doing this a lot, and apparently, he does this to a lot of other places,” said a Canyon Country Autozone employee ...

Many traditional business sectors are ripe for disruption. Here's a story of how one entrepreneur is taking on a traditional ...

A billionaire businessman who chairs a major internet company actually showed up to a “1v1” outside a supermarket, after a ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

I believed it important to understand the sources of this anger in order to redirect the settlement efforts to a fruitful ...

Getting a human from Target on the other line to help you is not straightforward. Here is the best way to get in contact with ...

A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

“I would always step out from my desk for a while, drink a bit of water, then take a short walk to calm down, because the ...

In a surprising incident in Bhopal, a shopkeeper got badly beaten after he called a customer "uncle," as reported by TOI. The whole thing went down on Saturday at a saree shop in Jatkhedi. The ...

The guidelines are understood to be in place to ensure staff can be more responsive to customers if they are approached on the shop floor, in addition to safety reasons. Although the rules were ...