Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call ...

Many traditional business sectors are ripe for disruption. Here's a story of how one entrepreneur is taking on a traditional ...

A billionaire businessman who chairs a major internet company actually showed up to a “1v1” outside a supermarket, after a ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

I believed it important to understand the sources of this anger in order to redirect the settlement efforts to a fruitful ...

A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

“I would always step out from my desk for a while, drink a bit of water, then take a short walk to calm down, because the ...

In a surprising incident in Bhopal, a shopkeeper got badly beaten after he called a customer "uncle," as reported by TOI. The whole thing went down on Saturday at a saree shop in Jatkhedi. The ...

The guidelines are understood to be in place to ensure staff can be more responsive to customers if they are approached on the shop floor, in addition to safety reasons. Although the rules were ...

A charity worker who helps criminals tackle their addictions punched a man in the face after getting angry while queuing at an Asda customer service desk. Shahid Younis had attempted to make the ...

In hundreds of emails to Go Public, customers say they're fed up with unexpected increases to their monthly internet, TV and home phone bills during their contracts. They started writing after ...