Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

“He’s been doing this a lot, and apparently, he does this to a lot of other places,” said a Canyon Country Autozone employee ...

He thought his car was stolen but after receiving an unexpected phone call he says the truth was beyond what he had imagined.

New Orleans marked the 64th anniversary of the day four Black 6-year-old girls integrated New Orleans schools with a parade — ...

A billionaire businessman who chairs a major internet company actually showed up to a “1v1” outside a supermarket, after a ...

"I got hired alongside a mix of younger people," they continued, "and they stuck a phone in our hands and ... all while some angry customer is giving them trouble. The service industry is ...

around 5:30 p.m., patrolmen responded to a 9-1-1 call about a gunpoint robbery at a bodega in Jamaica. When officers arrived ...

Thousands of the airline's passengers were delayed from around 5pm on Monday when a British Airways failure meant many ...

“I’m confident we’ll see a change through this high visibility operation, however I encourage the community to continue to ...

The drop in volunteer participation was a wake up call for nonprofits, said AmeriCorps CEO Michael ... Your electric bill ...

DEAR MISS MANNERS: At a dinner party at our home, my husband left the table momentarily, and a guest picked up his mug of ...

Jaipal says he gets customers calling every day looking to make sure the car they replace isn’t as vulnerable as the car that was stolen. “This client had his vehicle stolen twice already ...