Discover how AI transforms customer experiences in 2024. Learn about AI-driven platforms like Thematic and their impact on ...

One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.

Jon Shaw, Commercial Operations Director at Vodafone UK, explores why Artificial intelligence (AI) isn’t about replacing jobs ...

SK Telecom noted that one of the key innovation in the system is the implementation of Retrieval Augmented Generation (RAG) ...

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

Nima Montazeri explains why human oversight remains crucial for ensuring accuracy, ethics, and customer satisfaction and ...

It’s a brand-new offering announced at Microsoft Ignite 2024 that’s meant to simplify the development and management of AI ...