ICS.cx and CallCabinet are partnering to deliver top-notch customer experience, operational efficiency, and actionable ...

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

SK Telecom noted that one of the key innovation in the system is the implementation of Retrieval Augmented Generation (RAG) ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

Discover how AI transforms customer experiences in 2024. Learn about AI-driven platforms like Thematic and their impact on ...

As AI continues to shape the future of customer service, trust and transparency have become pivotal, with billions in sales ...

Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed ...

The integration of Artificial Intelligence (AI) has become a pivotal force driving efficiency, innovation, and competitive ...

Analysis Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Microsoft has quietly built the largest enterprise AI agent ...

List Recognizes Groundbreaking Advancements Redefining the Way We Work and Live (NEW YORK, NY) November 19, 2024 — Aquant, the leader of AI for customer service, specializing in manufacturers, today ...

From enhancing customer experience to accelerating research and development, organizations across industries share stories of AI successes CHICAGO — Nov. 19, 2024 — Some of the world’s largest and ...

One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.