Discover how AI transforms customer experiences in 2024. Learn about AI-driven platforms like Thematic and their impact on ...

One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.

Jon Shaw, Commercial Operations Director at Vodafone UK, explores why Artificial intelligence (AI) isn’t about replacing jobs ...

SK Telecom noted that one of the key innovation in the system is the implementation of Retrieval Augmented Generation (RAG) ...

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

The Alexa digital assistant seems like the perfect product for the generative AI era. Getting this technology to actually ...

customized service, while boosting productivity. The new all-in-one CX platform supports omnichannel customer interactions underpinned with AI – including voice, video, chat, and social – allowing ...