SK Telecom noted that one of the key innovation in the system is the implementation of Retrieval Augmented Generation (RAG) ...

Discover how AI transforms customer experiences in 2024. Learn about AI-driven platforms like Thematic and their impact on ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

--(BUSINESS WIRE)--Mitel ®, a global leader in business communications, today announced its new AI-powered customer ... approach to customer engagement helps organizations tackle the challenge of ...

Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Nima Montazeri explains why human oversight remains crucial for ensuring accuracy, ethics, and customer satisfaction and ...

The Alexa digital assistant seems like the perfect product for the generative AI era. Getting this technology to actually ...

Mitel’s current contact center offerings, such as MiVoice MX-ONE, MiVoice Business and OpenScape, include tools for managing ...