Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...
Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed ...
The Financial Express on MSN2h
63% of consumers stress the importance of trust in AI, with $200 bln in sales expected this holiday season, as per Salesforce reportAs AI continues to shape the future of customer service, trust and transparency have become pivotal, with billions in sales ...
Microsoft Research on MSN1h
Microsoft customers share impact of generative AIFrom enhancing customer experience to accelerating research and development, organizations across industries share stories of AI successes CHICAGO — Nov. 19, 2024 — Some of the world’s largest and ...
Microsoft announced a number of new AI features for its enterprise products during its Ignite conference in Chicago on ...
Mitel’s current contact center offerings, such as MiVoice MX-ONE, MiVoice Business and OpenScape, include tools for managing ...
Data analysis is constantly evolving. The landscape keeps shifting from basic statistical evaluations to complex machine ...
Jon Shaw, Commercial Operations Director at Vodafone UK, explores why Artificial intelligence (AI) isn’t about replacing jobs ...
One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.
An AI-based automated response system exclusively for hotels- CRM (Customer Relationship Management): Up & cross-selling and ...
The Banking, Financial Services, and Insurance (BFSI) sector is rapidly evolving, with Large Language Models (LLMs) at the ...
Salesforce report finds Gen X and millennials are more receptive to agentic AI, which can automate tasks and provide ...
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