One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

As AI continues to shape the future of customer service, trust and transparency have become pivotal, with billions in sales ...

In today’s digital world, delivering a robust customer experience has become integral to any business, with ...

Mitel’s current contact center offerings, such as MiVoice MX-ONE, MiVoice Business and OpenScape, include tools for managing ...

customized service, while boosting productivity. The new all-in-one CX platform supports omnichannel customer interactions underpinned with AI – including voice, video, chat, and social – allowing ...

From automating routine tasks to predicting market trends, AI solutions help small businesses operate more efficiently while ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

We’ve taken a big step forward to empower customers with our joint AI capabilities and improved interface functionality, ...