Many companies are turning to AI to help with a variety of customer service operations to provide ... [+] faster response times to customer needs as well as higher quality and personalized ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

How should enterprises think about the makeup of their customer service teams in this new generative AI era? Sood: Considering the power of generative AI, customer service leaders need to give a ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

In today’s digital world, delivering a robust customer experience has become integral to any business, with ...

AI in action About 2 ½ years ago, NICE launched Enlighten AI for CX, a set of solutions to optimize self-service and customer-experience operations, improve engagement, and boost customer ...

Sierra, launched by Taylor and longtime Google exec Clay Bavor, focuses on selling AI-powered customer service chatbots to brands like WeightWatchers and Sirius XM. There’s an “agent ...

But AI agents are growing ever more sophisticated, showing promise in nearly every area of the enterprise, including customer service. Cisco is angling to be a leader in AI-powered call center ...