As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...

Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

Understanding encryption and compliance for VoIP faxing Encryption has been at the heart of fax technology since its inception. There have been many methods and protocols in place to ensure consistent ...

Connects the entire customer call journey—no more lost context between systems AI Agent Assist goes GA delivering measurable impact: half the call time, double the productivity BELMONT, Calif.-- ...

Beyond operational efficiencies, AI-enhanced contact centers drive strategic business outcomes that resonate across the organization. 76% of respondents expect AI to significantly improve quality of ...

Sales methodology, on the other hand, is the strategy or the principles behind how sales professionals engage with customers. Again, this is across all stages of sales. This refers to the approach to ...

Promote knowledge sharing and transfer It would be incorrect to state that sales enablement is mostly about good sales training and coaching. In fact, it’s the ongoing sharing and transfer of ...

At RingCentral, we believe in giving back to our community and investing in the next generation of tech leaders. That’s why we’ve partnered with RingCentral Bulgaria is investing in the next ...

Delivering exceptional customer experiences while maintaining operational efficiency is crucial for every business. That’s why we’re thrilled to announce the latest enhancements to RingCX, our ...

When you call customer support, you’re often greeted by a familiar script, “Thank you for calling. Press 1 for billing. Press 2 for technical support. Press 3 to hear these options again.” You listen ...

Leadership: Gaining both business and sales leaders’ buy-in is vital to getting the resources to fuel your sales enablement strategy. Marketing teams: Sales teams use content to pitch, and marketing ...

But that’s just the beginning. AIR is a foundational part of our broader vision for Agentic AI—a new era of intelligent systems that act on your behalf to solve problems, adapt to context, and improve ...