Vendors are trying to appeal to employees to make the case that adopting AI-powered tools is in their best interest.

As customer service teams grapple with rising workloads and the challenge of managing vast information streams, AI-powered ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

In this Q&A, Olivia Grace, Senior Director of Product Management at Slack, explains the benefits of automating the work that gets in the way of doing real work.

Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot.

Since Mitel CX is built on Mitel’s Common Communications Framework, it integrates with Mitel’s UC solutions and can deliver a converged UC/CC experience. This extends Mitel CX capabilities to all ...

AWS Amazon Connect Outbound Campaigns incorporates AI and machine learning into expanded proactive communications solutions with dynamically updated data.

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

As a communications technology consultant, I see many client projects each year. The biggest trend I have seen is the move to Microsoft Teams as a telephony/UCaaS solution. I am working on or ...

A second, related fear is also emerging: AI is going to change my job into something I don't like.Again, per the report: The data shows a gulf between what desk workers wish AI would allow them to ...

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered ...