The IT Service Desk provides front-line user support services for students and staff. The IT Service Desk can help and advise on a wide range of computing issues at QMUL, we typically deal with: ...

The University is currently trialling the use of the Mitel Micollab Client to provide telephony services on and off campus using a software version of our Mitel telephones. The client can be installed ...

Our new ‘appsanywhere’ service allows you to access some of Queen Mary’s specialised apps when away from your department or off campus. In order to access this service you have to configure MFA first.

This is the information required for configuring IT Services-supported email clients to access your QMUL Office 365 account using IMAP. You will need to know your ...

Microsoft Office 365 ProPlus is now available for free to download and install for students and staff. This software can be installed on up to 5 personal devices. Each subscription license allows you ...

Below are the steps required for MiCollab Softphone and Roaming Extension users to forward their phone calls to an external phone number, for example, a mobile phone. Adding Your mobile phone number ...

2. Click on the cog wheel in the top right-hand corner and select Options. 3. From the left navigation panel, under Mail > Accounts select Forwarding. 4. Click Start forwarding and type the email ...

High-Performance Computing (HPC) provides researchers with the ability to expand their data processing, simulation and computation across hundreds of cores. This has led to widespread use across many ...

4. Type in your full name and your QMUL username (in the format of abc123@qmul.ac.uk). Important: do not type in your password on the login screen seen below. Click Continue. Thunderbird will ...

AutoRun is a feature used to play CDs or USBs as you insert them to your device without further intervention. This feature is used by malicious actors to infect malware into user devices. The malware ...

Cyberattacks are proliferating and evolving at a rapid rate, posing a serious challenge to Queen Mary. Criminals are increasingly targeting work email in order to trick anyone into transferring money, ...

1. Sign into your account on Outlook Web App (OWA). 2. Click on the profile picture in the top right-hand corner and select Open another mailbox.... 3. When the Open another mailbox window appears ...