USAA has long recognized the necessity of building a data-driven business culture. Bajaj observes “Data driven culture has traditionally been about using data for decision making – and that ...

In a recent study from our company, 51% of the financial services companies we surveyed identified the call center as the vector of choice for account takeover attacks.

Depending on the kind of incident, USAA may send out security and emergency personnel, reroute travelers and alert claims adjusters and call centers about what to expect.

In June 2023, USAA informed more than 2,700 Texans their information was exposed in a five-month-long data breach from December to May 2022 after call center representatives employed by a third ...

September is the busiest time of year for hurricanes, so it makes sense that it would also be National Preparedness Month. We take you behind the scenes at USAA's Unified Command Center to learn ...

Amid a raging cyber war, USAA’s cybersecurity experts must be on the defense at all times. At the Cyber Threat Operations Center, located inside the bank’s headquarters in San Antonio, they ...

USAA members say they’ve lost trust in the bank News 4 San Antonio organized a video call with several USAA members who lost funds due to fraud — and have been left with little to no recourse.

Prosecutors said several of the defendants used their position as call-center employees handling inbound calls from USAA members to access bank customer account information, for nearly two years.

Growing as a mail order bank that quickly took to phone banking, call center services, and then Web banking, USAA tallied its 1 billionth customer contact shortly before its recent 90th birthday. It ...

A federal grand jury in Louisiana has indicted 21 people in connection with stealing millions of dollars from military service members and other customers banking with USAA.

The group gained access to those banking details through three workers employed by a call center in Shreveport, La., that provided customer service for USAA, according to a 10-page indictment ...