Prior to the debacle, Sonos had hired Sierra, a startup co-founded by Bret Taylor, the chairman of OpenAI, to provide it with a customer-service bot powered by generative artificial intelligence (AI).

Fekomi Global Limited has launched an innovative AI-powered customer care and sales bot in a bid to give its numerous customers top-notch service delivery. This development, it said, will ...

Even in today’s modern age, call center customer service ... while customers want self-service, 55% avoid it because they find it “rigid and unhelpful.” Existing AI bots “tend to be ...

as well as releasing 10 off-the-shelf bots that can carry out a range of roles including supply chain management and customer service. The AI agent has become the newest buzzword for major ...

AI bots can be built that perform simple business functions such as monitoring and responding to emails, reviewing documents and acting as a “personal concierge” for customer service.

of consumers say they do not trust information provided by AI-powered customer service bots. Over half (56%) of all consumers are often frustrated by AI customer-service chatbots. Younger ...

These AI agents can serve as customer service bots and sales assistants, helping to boost conversion rates and analyse customer demographics.

of consumers say they do not trust information provided by AI-powered customer service bots. Over half (56%) of all consumers are often frustrated by AI customer-service chatbots. Younger generations ...