It's a delicate balance using customer data to create memorable experiences without jeopardizing the relationship you’ve ...

The rapid pace of technological change, evolving regulations, and shifting customer expectations require CIAM systems that can adapt and evolve over time. The organizations that build sustainable ...

With surveillance pricing, also known as dynamic pricing or individualized pricing, companies use a mix of personal ...

Mastercard's AI-powered fraud detection system uses risk-scoring and behavioral biometrics to help identify suspicious transactions.

This signals a broader shift: Consumers want more than transactions; they want participation, ownership and shared success.

As companies find themselves involved in M&A activity, considering the unclaimed property consequences can help avoid ...

Kroger has secret shopper profiles on millions of its grocery customers. They may be affecting what consumers pay for goods.

The Philippine retail sector has seen one of its biggest years yet with about P4.7 trillion revenue generated in 2024, around four million daily visitors at the famous SM Supermalls, and a ...

Tech companies such as OpenAI and Google as well as payment services are doubling down on their efforts to get people to use ...