Call centers, like this one in Bangalore, India, may be contributing to deteriorating service ... [+] quality in US healthcare. When I worked in a primary care clinic, I cared for a panel of patients.

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“We have already put in place that [the call center metric] is going to have a smaller weighting on star ratings moving forward,” CMS Medicare Director Meena Seshamani said Wednesday at the ...

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI and machine learning are coming of age, and 2025 is ...

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Alphabet Inc., the parent company of Google, faced sharp turbulence. Shares tumbled after the U.S. Department of Justice called for the divestiture of web browser Chrome in a bid to curb Google ...

Demand for data centers ballooned in recent years due to the rapid growth of cloud computing and artificial intelligence, and urban and rural governments alike are competing for lucrative deals ...

Financial giants have made a conspicuous bullish move on Alphabet. Our analysis of options history for Alphabet GOOGL revealed 45 unusual trades. Delving into the details, we found 55% of traders ...

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