From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

OPM's new performance management guidance looks to refine how federal agencies tackle employee performance, but to reach its ...

Next Planning Task: Note that the Performance Planning Task for the next cycle will be available on 07/01/2025 for University Staff 2024-2025 University Staff Performance Planning Task: July 1, 2025 - ...

FORT BUCHANAN, PUERTO RICO– Staff supervisors from different installation directorates gathered at the Fort Buchanan Training ...

Even when performance and empathy conflict, an empathetic environment will always outperform one that’s only ...

The main role of a hospitality supervisor is to provide guests with an excellent customer experience, serving a variety of ...

When staff share their values and goals with managers, it becomes easier to align tasks with intrinsic motivation.

By implementing AI technology to take over time-consuming administrative tasks, HR teams can improve efficiency while ...

The Massachusetts State Police has launched a new “Excellence Initiative” to claw back some public trust following recent ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

Despite Gov. Gavin Newsom’s return-to-office order going into effect in July, several state jobs still offer remote work. The ...

This means training, and the emphasis on safety, doesn’t stop at onboarding. XR becomes the just-in-time refresher that keeps ...