It’s time for my annual predictions related to customer service and customer experience. Not surprisingly, some cover topics ...

Customer experience (CX) provision is a crucial aspect of any business strategy, as it can influence consumer loyalty, ...

It’s time for my annual predictions related to customer service and customer experience. Not surprisingly, some cover topics ...

Collaboration is central to Capital One’s success. Whether it’s a world-renowned artist like Hassan Hajjaj or a culinary icon like José Andrés, the brand chooses partners whose values align with its ...

Star Alliance CEO Theo Panagiotoulias outlined the network alliance’s plans for growth in 2025 in a wide-ranging interview ...

Health systems increasingly view customer relationship management systems as a way to enhance the patient experience and grow ...

Life insurers and distributors urgently need to shatter their reliance on outdated processes to fix the customer satisfaction problem.

The Nashville Metro Government is implementing Oracle Fusion Cloud Applications for finance and HR to support its mission of delivering exceptional services to its growing population. With Oracle ...

Oracle's recent Q2 miss on EPS and revenue sparked a sell-off, but the declines were minimal, with EPS missing by just $0.01 ...

Use event-based journey analytics to map customer entry and exit points, enhance personalization, and improve engagement. The ...

Through her work in leading projects at large organizations, she has transformed legacy systems, established coding standards ...

New Groundbreaking Platform Features, Including Industry-First AI Fraud Detection, AI Lead Verification, and AI Copilot for campaign creation to Transform the Future of Data-Driven Marketing Denver, ...