Customer experience (CX) provision is a crucial aspect of any business strategy, as it can influence consumer loyalty, ...

It’s time for my annual predictions related to customer service and customer experience. Not surprisingly, some cover topics ...

Collaboration is central to Capital One’s success. Whether it’s a world-renowned artist like Hassan Hajjaj or a culinary icon like José Andrés, the brand chooses partners whose values align with its ...

Customer Relationship Management is the final piece in integrating the clinical, financial and communications sides of the patient's journey.

This report outlines how bank leaders are prioritizing improvements to EX and the technology investments they are willing to make to help them achieve their EX goals. It also looks at the challenges ...

Health systems increasingly view customer relationship management systems as a way to enhance the patient experience and grow ...

Life insurers and distributors urgently need to shatter their reliance on outdated processes to fix the customer satisfaction problem.

Customer experience (CX) is in the midst of a revolution as innovation and empathy intersect to define a new path forward.

The Nashville Metro Government is implementing Oracle Fusion Cloud Applications for finance and HR to support its mission of delivering exceptional services to its growing population. With Oracle ...

Oracle's recent Q2 miss on EPS and revenue sparked a sell-off, but the declines were minimal, with EPS missing by just $0.01 ...

For a while now — Starbucks has dominated the restaurant space — and it's all about providing a unique customer experience ...

Use event-based journey analytics to map customer entry and exit points, enhance personalization, and improve engagement. The ...