Data analytics software company Alteryx Inc. soared to more than $10 billion in market capitalization as a public company in ...

It’s time for my annual predictions related to customer service and customer experience. Not surprisingly, some cover topics ...

Customer experience (CX) provision is a crucial aspect of any business strategy, as it can influence consumer loyalty, ...

Vendors have some shiny new AI for you - time to negotiate. LLMs leave the year with plenty of security and copyright concerns unresolved, but let's give it one more sort. Drones and baked goods, omni ...