Enter ITIL® 4, the latest evolution of the IT Infrastructure Library, and a powerful response to these changing demands.

AI Agents hold great promise for IT ticketing services, but they also bring with them new risks. Researchers from Cato Networks have revealed that a new AI agent protocol released by Atlassian, a ...

Specops Secure Service Desk is available to Entra ID-only organizations (or those planning to move there soon), as well as on-prem and hybrid organizations, today.

Prayagraj: Officials of the Prayagraj Development Authority (PDA) on Saturday set up a help desk for the registration of flats at the authority building and also issued a seven-point guideline for ...

Jira Service Desk is suitable for businesses of all sizes, from small startups to large enterprises. It also integrates with many third-party apps, such as Salesforce, Slack, and Zendesk.

9 best help desk software – our detailed list We’ve seen the highlights – now, it’s time to take a deeper look at these software solutions and discuss the benefits they offer. Read on to find out why ...

By Nisheni Atapattu An inclusive support center has been opened at the Makumbura multi modal centre to facilitate differently-abled passengers in public transportation. “Employees with special needs ...

Last year, the help desk in Detroit assisted 4,000 immigrants facing potential deportation. Trump's order had shut it down, but it's now open again.

Jira Service Management (JSM) is a software platform developed by Atlassian, designed to help businesses manage their service desk operations efficiently. It provides tools for organizing, tracking, ...

Zoho Desk is an intuitive and easy-to-use customer support platform. The real power of Zoho Desk lies in its multiple support channels, integrations with other services, ticket automation ...

Help desk tools like Jira Service Management let you set ticket priority levels. Different colors denote different priorities, so support staff can easily identify the urgent ones to work on.

To find the best help desk software, we considered ease of use, affordability and features such as ticket management, knowledge base management and more.